Miss Claire Sutherland Management Analyst/Organisation & Methods Specialist

The Management Analysis/ Organization and Methods Department is a component of the Corporate Services Division. It currently has a staff complement of three (3) persons, namely:

Head of Department

Miss Claire Sutherland, M.Sc. (National Development & Project Planning), Pg.Dip. (Econ.), B.A., PMP (Certified International Project Management Professional)

Management Assistant

·  Miss Maureen Leslie, B.Sc.(Management), Cert. (Public. Administration).

Administrative Support I

·  Mrs. Lovendora Gordon-Shaw, B.Sc. (Administrative Management)

Purpose of the Management Analysis /Organisation and Methods Department

The purpose of the Department is to assist the university to achieve its mission and strategic objectives in an effective and efficient manner. This is achieved through the execution of several programmes, namely:

1. Advisory Services

As an advisory department and centre of excellence within UTech, it operates as a change agent proposing, promoting, advocating and representing Executive Management on new directions for the organization in keeping with its mission. The department also provides specialist and technical advice on design and control of organization structures, continuous organization improvements, organization development and institutional strengthening.

2. Design and Maintenance of Organization Structures

This programme involves the review of roles, objectives and functions, the contribution of organizational entities, span of management, manpower utilization, preparation and continuous updating of organization charts.

Studies and reviews have been carried out for a number of staff groupings from year 2000 to present. Some of which are as follows:

a) 2003 - Senior Management restructuring

b) 2002-2003 - Admin. Support implementation

c) 2001 - Admin. Support Grouping Review

d) 2001 - Middle Management restructuring commenced.

e) 2001 - Technicians,

f) 2000 - Senior Management Restructuring

A. Methods Study and Work Measurement

This programme relates to the critical assessment and measurement of work methods including processes and procedures for improved efficiency at the operational level.

B. Job Description, Evaluation and Classification System

Job description also called position description details the job title, duties, qualifications and responsibilities of a job, among other things, which is required for all employees before the commencement of the job.

Job descriptions have been prepared and are maintained for approximately 200 posts along with the related job evaluation and classification records. Some job descriptions are now available via the UTech intranet.

The Evaluation and Classification System aims at preserving the relative worth of jobs and ensuring that the levels and salary structure remain rational. Also, that new jobs which are developed or created due to the normal growth of the organization are fitted equitably into the structure.

The Department coordinates and is the Secretariat for the three (3) Job Evaluation Committees and the Non-Academic Job Evaluation Steering Committee.

C. Continuous Organizational Improvements

This is achieved by setting of well-defined short and long-term objectives in critical areas along with the strategies to attain them. The overall objective of the entire improvement exercise should be to increase customer satisfaction.

One method of achieving continuous organizational improvement is Benchmarking. Benchmarking can be done internally as well as externally.

(i) Internal Benchmarking

This may involve looking within the university and assessing how well it is meeting the needs of its customers and formulating further plans for improvement based on internal comparisons.

(ii) External Benchmarking

It involves assessing the operations of the University and comparing it with other similar university/universities with the view of putting strategies in place to be competitive.

The University of Technology has now joined the ACU 2004 Benchmarking Programme. The process has commenced and will require the commitment and involvement of all areas of the university in order for it to be a success.

D. Consultancies and Contracts

Contracts are administered, from time to time, for several projects and services using external consultants.

Contact Information

Management Analysis/ Organization & Methods Department
University of Technology, Jamaica
237 Old Hope Road, Kingston 6
Telephone: (876) 927-1680-8, Ext. 2068/2195/2832

Website: http://www.utechjamaica.edu.jm 
email: csutherland@utech.edu.jm  or lgordon@utech.edu.jm