Processing Time for Status Letters

Effective Monday, August 31, 2020 the preparation time for Status Letters will be ten (10) working days.

Please be guided accordingly.

Changes to the Operations

Dear Valued Customer,
Please be advised that due to the COVID 19 pandemic, the Student Records Office (SRO) has to make changes to our operations that will affect the processing of Academic Records (Transcripts, Statements & status Letters). You are therefore urged to take careful note of the following: -

  1. The website ( will be reopened on Monday May 11, 2020
  2. Requests are to be made on Mondays, Tuesdays & Wednesdays only
  3. Only Regular requests (Processing time of 10 working days) will be accommodated at this time
The Records Office sincerely apologizes in advance for any inconvenience that may arise during this time but wishes to assure you that every effort will be made to process your request in the shortest possible time.


Please Note:

  1. DHL (courier service) cannot deliver to P.O. Box addresses.
  2. At least one (1) telephone number is required for the organization / individual receiving the document.

Effective : July 12, 2021


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